terms of service

OVERVIEW
This website is operated by NoWhey™. Throughout the site, the terms “we”, “us” and “our” refer to NoWhey™. We offer this website, including all information, tools, and services available from this site to you, the user, conditional upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, customers, vendors, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any of our services.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is powered by WooCommerce, and all online payments are processed via Payfast, a secure South African payment gateway.

1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your province or country of residence, or that you are the age of majority and have given consent to allow your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in the Republic of South Africa (including but not limited to copyright laws).

Any breach of these Terms will result in an immediate termination of your access to our Services.

2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer via Payfast.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The content on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more complete or more timely sources of information.

We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

5. PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

We make every effort to display product colours and images accurately. However, we cannot guarantee that your device’s display will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All product descriptions or pricing are subject to change at any time without notice, at our sole discretion.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained will meet your expectations.

6. BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your email address and delivery address, so we can complete your transactions and contact you as needed.
For more information, please refer to our Returns & Refunds Policy.

7. PAYMENTS
All payments on this website are securely processed via Payfast, a PCI-DSS compliant South African payment gateway. We do not store your credit card or banking information on our servers.

Accepted payment methods include:
Debit/Credit Cards
Instant EFT
Zapper/SnapScan
Payfast Wallet

All transactions are processed in South African Rands (ZAR).

8. THIRD-PARTY TOOLS AND LINKS
We may provide you with access to third-party tools or links to third-party websites over which we neither monitor nor have control.

We are not liable for any harm or damages related to the use of optional third-party tools or for interactions with third-party websites. Please review the third-party’s policies and practices before engaging in any transaction.

9. USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you send us comments, reviews, suggestions, or other materials (collectively, “comments”), whether online or by email, you agree that we may use them at any time without restriction. We are under no obligation to maintain comments in confidence or pay compensation.

You are solely responsible for your comments. We take no responsibility and assume no liability for any comments posted by you or any third party.

10. PERSONAL INFORMATION
Your submission of personal information through the site is governed by our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA).

11. ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, shipping charges, delivery times or availability. We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate at any time.

12. PROHIBITED USES
In addition to other prohibitions, you are prohibited from using the site or its content:
For any unlawful purpose
To solicit others to perform or participate in any unlawful acts
To violate any local, provincial or national regulations
To infringe upon our intellectual property rights
To harass, abuse or discriminate
To upload or transmit viruses or malicious code
To collect personal information of others
For spam, phishing or deceptive practices
To interfere with the security features of the site

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

13. GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

14. CONTACT INFORMATION
Questions about the Terms of Service can be sent to:
 reachout@nowhey.co.za