privacy policy

At NoWhey™, we respect your privacy and take it seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.nowhey.co.za (the “Site”).


WHAT PERSONAL INFORMATION WE COLLECT
When you browse or buy from our Site, we collect:

Device Information
Automatically gathered data about your device, such as your browser type, IP address, time zone, and cookies. This also includes information on how you navigate the Site—like pages viewed, referral sources, and interactions.

We collect this using tools like:
• Cookies (tiny data files stored on your browser/device)
• Log files (which track IP address, browser, pages visited, etc.)
• Web beacons / tags / pixels (to understand user behaviour)

 

Order Information
When you place an order, we collect:

• Your name
• Billing and shipping address
• Payment info (processed securely via Payfast)
• Email address
• Phone number


We refer to both types of info as “Personal Information.”


HOW WE USE YOUR INFORMATION
We use Order Information to:

• Process your payment via Payfast
• Deliver your order
• Send invoices and order updates
• Communicate with you if needed
• Check for fraud or suspicious activity
• Keep you in the loop about offers (only if you’ve opted in)
 
We use Device Information to:
• Detect fraud or security risks
• Improve the browsing and shopping experience
• Measure our marketing performance and website traffic


SHARING YOUR PERSONAL INFORMATION
We only share your Personal Information when necessary to run NoWhey™ smoothly:

• WooCommerce powers our online store
• Payfast handles secure payment processing
(Learn more: www.payfast.io/privacy-policy)
• Google Analytics helps us understand user behaviour
(Opt-out: tools.google.com/dlpage/gaoptout)

We may also share information if required by law or to protect our rights.

BEHAVIOURAL ADVERTISING
We may show you targeted ads based on your past activity on our Site. You can opt out here:

• Facebook: facebook.com/settings/?tab=ads
• Google: google.com/settings/ads/anonymous
• Digital Advertising Alliance: optout.aboutads.info
 
DO NOT TRACK
We don’t currently respond to “Do Not Track” signals from browsers.

Note: Your data may be stored or transferred outside your home country (e.g. to servers in South Africa or the UK). 

DATA RETENTION
We keep your order info unless you ask us to delete it. Just drop us an email at reachout@nowhey.co.za if you’d like it removed.

POLICY UPDATES
This policy may be updated occasionally for legal, operational, or functional reasons. The latest version will always be available here on our Site.

MINORS
Our Site is not intended for anyone under the age of 16.

CONTACT US
For any questions, concerns or data requests, contact us by email at reachout@nowhey.co.za

NoWhey™
45 Piet Retief Street, Strand, 7139, Western Cape