returns & refund policy

At NoWhey™, we’re all about satisfaction — especially when it comes to taste. But if something’s not right with your order, we’ll do our best to make it right.

RETURNS
You have 30 days from the date of purchase to request a return. To be eligible, your item must be unused, unopened, and in its original packaging. We also need your receipt or proof of purchase.

Please note: We can’t accept returns on opened products, because once the seal is broken… well, we can’t resell protein that’s been partied with.

REFUNDS
Once we receive and inspect your return, we’ll let you know whether it’s approved. If approved, your refund will be processed to your original payment method. Please allow a few working days for it to reflect — banks don’t move as fast as protein cravings.

LATE OR MISSING REFUNDS
If your refund hasn’t arrived:

Double-check your bank account.
Contact your card provider – it can take time to reflect.
Reach out to your bank – they might be mid-process.

Still nothing? No worries. Email us at reachout@nowhey.co.za and we’ll help sort it out.

SALE ITEMS
Only regular-priced items can be refunded. Sadly, sale items are final – no takebacks on those tasty deals.

EXCHANGES
We’ll gladly exchange your item if it’s defective or damaged. Just email us at reachout@nowhey.co.za and send your item to:

NoWhey™
45 Piet Retief Street
Strand, 7139
Western Cape, South Africa

GIFTS
If your item was marked as a gift and shipped directly to you, we’ll issue you a gift credit once the return is received. If it wasn’t marked as a gift, the refund will go to the person who purchased it.

SHIPPING
You’ll be responsible for return shipping costs. Shipping fees are non-refundable. If you’re approved for a refund, that cost will be deducted.

To return your product, send it to:

NoWhey™
45 Piet Retief Street
Strand, 7139
Western Cape, South Africa

If your return is over R1000, consider using a trackable courier or shipping insurance. We can’t guarantee we’ll receive your return without it.